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Privacy Policy

How we use your information

Ipsos Stat (Emirates) LLC, commonly known as Ipsos (“Ipsos”, “Ipsos Stat”, “We”, or “Us”) is a company registered in the United Arab Emirates (“UAE”) with registration number 18624 and located in Dubai Media City, Dubai, UAE. Ipsos Stat is part of the Ipsos worldwide group of companies. Rewarding Panel (“Rewarding Panel”) is the Middle East consumer Panel of Ipsos. This privacy policy explains how we use any personal information we collect about you (“Panelist”, “You” or “Your”) when you join our online Panel (“Panel”), take part in surveys, or use the Panel members website.

  1. What personal data do we collect about you?
  2. Why we collect information from you?
  3. How will we use the information you provide?
  4. Children
  5. Use of cookies and similar code
  6. Use of Digital fingerprinting
  7. How long will we keep the information you provide?
  8. How you can get access to your information and/or correct it?
  9. How do we ensure that your personal information is secure?
  10. How to contact us
  11. Changes to our privacy policy
  12. Useful links
  13. Languages

1. What personal data do we collect about you?

We collect the personal data, (“information”) you provide by email and in completing our registration form, when you decide to join our Panel.

We collect your Facebook basic profile information (meaning your name, email address, gender, birthday, location, and phone number) if you decide to connect to us using the Rewarding Panel Facebook Application.

We also collect information when you voluntarily complete any of the surveys we invite you to participate in, you provide feedback, or other information on our Panel members’ website.

In case the registration process is not successfully completed, your information will not be retained by us, apart from some limited information to prevent any fraud or misuse.

In some instances, concerning our research, we may ask you to provide certain sensitive personal data, for example revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership or data concerning health or sex life. You do not have to answer these questions and such questions will always include a "prefer not to answer" option. Responses to these questions will remain confidential unless you explicitly and freely consent to your responses to these questions, together with your personal information, being passed to research clients for further in-depth research analysis.

2. Why We Collect Information from You

The primary purpose, why we collect information from you is the conduct of market research by us. When you join our Panel, we enter into a contract with you, which is subject to this Privacy Policy as well as our Terms and Conditions

In order to fulfil this contract by inviting you to appropriate surveys, we need to collect, process and profile the information requested during the recruitment or which you may subsequently add to your profile on the Membership Panel site or that we collect in accordance with this Privacy Policy and process it using automated means. This information will also be required to send you any rewards and to contact you concerning any surveys. This is also explained in more detail in our Terms and Conditions.

We then also collect information from you based upon your consent, in particular where you respond to any survey invitations we might be sending you or that you may otherwise voluntarily provide. Your response to such surveys is at your choice. There might also be situations where we are seeking your further or even explicit consent where this might be appropriate or required.

The overall operation and how the Panel works is described in more detail in our Terms and Conditions

3. How will we use the information you provide?

We will use the information you provide to:

• Fulfil our contract with you;
• Keep a record of all Panel members.
• Send you invitations to participate in surveys that are relevant to you based on the information you provided in response to our registration form or as may be updated by you at a later stage;
• Send you an SMS message to your mobile phone number containing a verification code, in order to verify your application and activate your Panelist account, when you sign up to our Panel.
• Append personal information about you to your responses to any surveys you participate in, such as geographical location, ethnicity, and occupation categories, etc. for the purpose of analyzing the survey responses and producing anonymous, statistical research results.
• Enter you into any prize draws that you are eligible to take part in or, were invited to, have asked to be entered into.
• With your explicit consent, when asked in a survey and limited thereto, to pass your individual survey responses together with your personal information to the client, who commissioned the survey. The client will use this information only for research purposes as would be explained in the relevant survey.
• Where you have explicitly consented separately and prior to your information being provided to the client for this, the client may also use this information to contact you to invite your participation in further research they conduct;
• With your explicit prior consent, Ipsos may forward your personal information and individual survey answers to another market research institute which is Ipsos’ business partner, for the following purpose: sending you survey invitation by email or by phone with links leading to surveys or using your personal information for prize/gift delivery or prize draws (if the case) related to participation to these market research institutes’ surveys. Nevertheless, such third party will be required to observe the condition that the data can be used only for statistical, research and/or prize/gift delivery/prize draw organization purposes and bound not to forward or further disclose data such as name, postal address or other personal information that could serve to identify you.
• To create anonymous, statistical profiles of Panel membership based on the information provided by Panel members.
• With your consent, to pass your information to other Ipsos Group companies so that they may invite you to participate in research studies they are carrying out that may be relevant to you.
• Send you by email newsletters, announcements and other communications as set out in the Terms and Conditions.
• Where you agree to take part in a product test, to arrange for such product to be sent to you.
• In case you have become a member of the Panel through a third-party supplier, this supplier may be informed that you have become a member of the Panel and may have access to the information you provided during the registration process.
• Based on the information you provided, we might wish to invite other members of your household to participate in a survey. In case such household member is a child, please also see below at section “Children”.

As part of the online advertising research and internet usage research studies we carry out, we may also:

• Send you invitations to take part in research on your mobile device by SMS. You can opt-in to this research activity by changing your “Privacy Settings”
• Detect if your computer or mobile device has a webcam attached so that we can send you invitations to take part in research that requires use of a webcam. You can opt-in to this research activity by changing your “Privacy Settings”

We may also send your information to our sub-contractors or affiliated companies who carry out some work on our behalf, control and responsibility, for data hosting or as described at paragraph “Use of Digital fingerprinting“ . Some of these sub-contractors may be based in other countries; however, they are required to abide by the same data privacy legal requirements and security arrangements as ourselves and will be subject to appropriate safeguards and the data privacy legislation applicable to them a description of which can be obtained by contacting us as set out at section “How to contact us” .

We will take all reasonable steps to ensure that any personal data we process are accurate, adequate, relevant and not excessive, given the purpose for which they were obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless you have consented to this.

We will NEVER use your information for any purpose other than research and as described in this policy. Other than in relation to this Panel, we will NOT try to sell you anything, nor use your information for marketing purposes. Nor will we ever pass your information to third parties for marketing or advertising purposes.

For more information about our Panels, Panel membership, or information related to your membership of one of our Panels, please contact our Panel Support Team. They can be contacted as set out at section “How to contact us” .

4. Children

For any Panels or surveys intended for children under 15 years of age, we will always seek consent from our Panelists that are either a parent or legal guardian, who are legally responsible for the child, before inviting such child to join a Panel or take part in the research.

5. Use of Cookies and similar code

By joining our Panel and taking part in our online research, you agree to our use of cookies and similar technologies (“Cookies”) and the collection of information from your PC or other computing device you may use whilst taking part in our online research activities.

We have explained our policy and have detailed the list of cookies and similar code in our Cookies Policy.

6. Use of Digital fingerprinting

We also use digital fingerprinting technology, also known as "Machine Identification" digital fingerprints, to gather certain information about your device hardware and software, for example, your IP address, the display settings of your monitor, the type of browser you are using, the type of operating system you are using, etc. This information is sent to our trusted provider who converts it into a unique serial number – the digital "fingerprint" – and determines if it matches previous fingerprints. The data collected in this process and the digital fingerprint created is not tied to any of your personal information, is stored on secured servers, and is only used for quality control and fraud prevention purposes and to help prevent Panelists from completing the same survey many times, and for no other purpose.

7. How long will we keep the information you provide?

We will keep the information you provided when you joined our Panel, together with any information you provided in response to a registration form for as long as you remain a member of the Panel. You can leave the Panel at any time you wish.

We may retain other data, such as your information associated specifically to reward fulfilment, for a period of 2 years, or as required by applicable information security / legal provisions.

When you leave the Panel, or are removed, or the Panel is closed, we will delete your personal information within 31 days or as set out in this section. If you were removed, we will retain only that information required to prevent you from re-joining. If you have requested not to be contacted, we will retain only that information required to honor your request.

Apart from your profile information, Ipsos will also gather the answers you give in any survey. The answers provided by you will be pseudonymized by Ipsos for security reasons and will only be shared with our clients in an anonymized form, unless you have given you explicit consent to you being identified. We will also remove the link between your profile information and the answers you provided within 12 months of the end of the research project, to ensure that these answers cannot be traced back to you.

8. How can you get access to your information and/or correct it?

You have the right to request a copy of all the information we hold about you. You also have the right to request the correction of any personal data we hold about you. Furthermore, you have the right for all the information you have provided to us. In various circumstances, you also have the right to request from us the deletion or erasure of the personal information we hold about you, subject to the limitation set out under section “How long will we keep the information you provide?”

In all of these cases, please contact us as set out below under section “How to contact us” .

9. How do you ensure my personal information is secure?

We take very seriously our responsibilities to keep your personal information secure. As such, we take every reasonable precaution to ensure that your information is protected from loss, theft, or misuse. These precautions include appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal information.

10. How to contact us

For any information about the below:

• our Panels, Panel membership or information related to your membership of one of our Panels
• our privacy policy
• our compliance with data protection laws
• to request a copy of all the information we hold about you or the correction of any personal data

please contact our Panel Support Team. They can be contacted through the “FAQs/Contact us” page on the website or by email sent to:


Please quote the name of the Panel and your Panelist id (if known) or the email used for Rewarding Panel in your email.

11. Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this webpage. We will also inform you of any changes when you log-on after any change. Our privacy policy was last updated on 11 June 2019

12. Useful Links

World Organization for market research - ESOMAR: www.esomar.org

Ipsos www.ipsos.com

13. Languages

This policy has been drafted in the English language. In the event of any conflict between the English version of this policy and any subsequent translation into any other language, the English version shall prevail.